Why every telco's CX strategy should include omnichannel self care - 0 views
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Alepo Technologies Inc on 28 Nov 22Customers today want more control over their accounts, and they want to do so using their preferred channels. They'll remain loyal to a service provider that delivers a simple, personalized, digital, omnichannel self-care experience. And most importantly, they expect their requests to be addressed as quickly as possible, round-the-clock.